Terms and Conditions
Please read these terms and conditions carefully as they apply to your access and use of our website and the sale and supply of goods by us to you through our website. They include important sales and products information relating to our goods and form the basis of any agreement between us should you wish to proceed with an order.
To protect your own interests, please read these terms and conditions carefully before agreeing to them. If you do not agree with these terms and conditions, you are not authorised to use this website.
When you visit our website or send e-mails to us, you are communicating electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
All content of this website (such as text, graphics, logos, button icons, images, digital downloads, data compilations and software) is our property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent.
The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of us or our suppliers. No rights are granted to use any of them without our prior written consent.
Any infringement of our rights will result in appropriate legal action.
This website may include hyperlinks to sites operated by other parties. We are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of any material contained on them. You therefore agree that we will not incur any liability in respect of the content of any site accessed through a hyperlink contained on this website.
We will treat each order for goods as an offer by you to purchase the goods in accordance with these terms and conditions.
No order submitted by you is accepted by us until we confirm by e-mail its acceptance. No contract shall exist between you and us until we confirm our acceptance of your order in this way. Please note that our acknowledgement of receipt of your order is not necessarily acceptance of your order. If we accept your order the acknowledgement of receipt will indicate this clearly.
We reserve the right to place restrictions on the volume of any goods ordered.
All product descriptions and content on our website or otherwise issued by us are intended merely to present a general idea of the goods sold by us. If you require any further details, please contact us by e-mail, providing details of the additional information needed. However, if you buy goods which are faulty or not as described on the website, we will deal with them in accordance with our returns policy.
The price and availability of the goods is identified on the relevant page detailing the goods.
We accept payment by credit and debit card only. We will only deduct payment when we despatch goods to you.
The goods will only be owned by you once we have received payment in full.
You must ensure that you complete our order form so as to give us all necessary information to enable us to deliver the goods.
We will deliver the goods within a maximum of 30 days beginning with the day following that on which you submit your order to us (unless you and we agree otherwise or you exercise your right to cancel our agreement before we arrange delivery and/or performance).
As soon as we have delivered the goods to you, you will be responsible for them, including any damage that may occur to them.
We have made every effort to ensure the goods correspond to our description of them on the website.
You should examine the goods as soon as is reasonably possible after delivery and notify us of any defect as soon as practicable after the defect is discovered. Where you discover a defect please let us know. We will deal with returned goods in accordance with our returns policy.
Nothing in this guarantee affects any of your statutory rights as a consumer
This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.
We will accept all liability if something we do causes death or personal injury. We will also accept all liability for damage to your property if the cause is our fault.
Provided you are not purchasing the goods for business purposes, we are also responsible for loss caused by:-
- the goods not matching our description of them;
- the goods not being of the quality you would expect; and
- the goods not being fit for the purpose described on the appropriate part of the website.
Other than the liability we have accepted as described above, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which are a foreseeable consequence of the breach. In particular, since the goods are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement.
If for any reason you are unhappy with all or any of the goods received, you can return any of them to us in accordance with our returns policy.
As a consumer, you have certain statutory rights. Nothing in these terms and conditions affects your statutory rights. For further information about your statutory rights, please contact your local authority Trading Standards Department or the Citizens' Advice Bureau.
You can contact us to enquire about the status of your order or with any other query about our goods by calling our helpline on 0330 333 4564 between 9.00am and 8.00pm Monday to Friday,and 10.00am to 4.00pm on Saturdays. You may also contact us by emailing our team at firstname.lastname@example.org
Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.
These terms and conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2000. Nothing in them is intended to impose on you any duty or liability additional to those specified in either of those Regulations.
This website is owned and operated by Hallmark Consumer Services Ltd.
The information you provide to us when using this website will be processed for the following reasons:-
- to process any request for advice or information supplied by us;
- to customise this website according to your interests;
- to comply with our statutory and regulatory obligations; and
- to process any orders you make through our website.
The type of information we will collect about you includes:-
- your name and address;
- your phone number and e-mail address;
- your credit or debit card details if you are purchasing our goods.
We will never collect sensitive information about you without your explicit consent.
Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.
We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. We may also disclose your personal information in order to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements.
If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, please contact us by emailing our team at email@example.com or call our helpline on 0330 333 4564 (between 9.00am and 8.00pm Monday to Friday and 10.00am to 4.00pm on Saturdays).
To comply with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) we adhere to strict technical and organisational security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access takes place. When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions.
Should you wish to obtain a copy of the personal data that we hold on you, please email us at firstname.lastname@example.org We will notify you of any sum you must pay in order to get your data.
You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority. This authority will not be refused without good reason.
By placing an order on this website, you agree that you:-
- have read the terms and conditions set out above;
- agree to bound by these terms and conditions.
If you do not agree, please leave this website now.